If you’re not satisfied with your purchase, you may return it in-store or ship it back to us.
Purchases that are non-perishable may be returned or exchanged within 90 days of purchase. Any refund will be applied to the original tender. Some exceptions apply. Items must be unworn, unopened and unaltered.
Purchases that are perishable (that have an expiry date) may be returned or exchanged within 30 days of purchase. Any refund will be applied to the original tender. Items must be unworn, unopened and unaltered.
Purchases of bits, invisible fencing and electronic dog training collars may be returned within 7 days of purchase for a refund or exchange. Any refund will be applied to the original tender. Items must be unworn, unopened and unaltered.
All pet carriers/kennels sales are final.
ANIMAL CLIPPERS AND BLADES
All animal clippers and blades sales are final.
All Final Sale items purchased are final and are not eligible for a refund, exchange or in store credit.
IN-STORE - REFUND
Bring the item(s) you would like to return to the store with original packaging and all tags attached, as well as the original receipt or order invoice. We will provide a refund based on the policies listed above. Some information such as your name, address, telephone number and valid photo ID may be collected for audit purposes.
Items returned without a receipt or order invoice will be eligible for in store credit only.
IN-STORE - EXCHANGE
Bring the item(s) you would like to exchange to the store with original packaging and all tags attached, as well as the original receipt or order invoice. Exchanges will be provided with the same item(s) or item(s) of equal value. Some information such as your name, address, telephone number and valid photo ID may be collected for audit purposes.
- Locate your order number
2. Email firstname.lastname@example.org to request a Return Authorization Number.
3. After you receive your Return Authorization Number, Box Up the item(s) to return
Carefully pack your item(s) in the original packaging, if possible.
4. Send It Back via shipping carrier of your choice.
If you would like to exchange an item or items, proceed to return the unwanted item(s) as outlined in the ONLINE RETURNS section above and then place another order for that item or items.
SHIPPING OF RETURNS/EXCHANGES
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. There are no cash refunds for online returns.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at (780) 469-7667 or by email to email@example.com.